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Escalation Matrix
Tier 1: Complaint Resolution System
All complaints must be initiated through any of the channels listed above. At this stage, the Company will address and resolve customer complaints within 7 (seven) days.
Tier 2: Grievance Redressal Officer/Nodal Officer
If a complaint remains unresolved to the customer’s satisfaction after being addressed under
Tier 1 above, the customer has the option to escalate the complaint to the Grievance Redressal
Officer/Nodal Officer.
Name & Position: Manoj Rathi (Co-Founder)
Contact Number: +91-6362098268
Email Address: grievance@aspirefinance.in
After reviewing the issue, the Company will address and resolve the customer complaint within 7 (seven) days of receiving it.
Grievance redressal policy: Click Here